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IT Support (f/d/m)

Temporary, Full-time · München
About the job
HOLOGATE is the market-leading immersive media company specializing in innovative extended reality (XR) solutions for entertainment and enterprise. With the largest VR network worldwide, our unforgettable virtual experiences and solutions are transforming the way the world entertains, trains, and simulates. We are pioneers at the forefront of innovation, uniquely tailored for the age of spatial computing, with an established track record of industry recognition. HOLOGATE is seeking a highly motivated IT Support to join our team. The successful candidate will oversee the day-to-day support of our clients and ensure our business’s smooth and efficient running. The IT Support will work in flexible shifts to ensure that our products and services meet the needs of our clients.
We offer
  • The opportunity to be part of a fast-growing, venture-backed scale-up at the forefront of cutting-edge XR technology
  • A friendly company culture within a dynamic and international working environment
  • Flat hierarchies
  • Growth opportunities alongside experts, fostering skill development
  • Encouragement of your ideas and initiative, providing ample room for innovation
Responsibilities
  • Remote support for hard- and software
  • Troubleshoot system and network problems
  • Diagnosing and solving hardware or software faults
  • Respond within agreed time limits to call-outs
  • Work continuously on a task until completion
  • Prioritize and manage open cases at one time
  • Test and evaluate new technology
Key Qualifications
  • The ability to think logically
  • A good memory of how software and operating systems work
  • Excellent listening and questioning skills
  • The ability to interact confidently with clients to establish what the problem is and explain the solution
  • Problem-solving skills
  • Attention to detail
  • A strong customer focus
  • German fluent
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About us

HOLOGATE is the market-leading immersive media company specializing in innovative extended reality (XR) solutions for entertainment and enterprise. With the largest VR network worldwide, our unforgettable virtual experiences and solutions are transforming the way the world entertains, trains, and simulates. We are pioneers at the forefront of innovation, uniquely tailored for the age of spatial computing, with an established track record of industry recognition.

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