VR Systems Technician & IT Support (m/f/d)

Permanent employee, Full or part-time · München

Über den Job

HOLOGATE is looking for a highly motivated VR Systems Technician & IT Support (m/f/d) to join our Enterprise Support team. In this role, you will be responsible for delivering reliable day-to-day support to our clients, ensuring smooth operations and the best possible experience with our products and services. You will work in flexible shifts to provide timely assistance, troubleshoot issues, and help maintain a high standard of customer satisfaction across all HGXR deployments.est new technologies and system updates, contributing to technical documentation and internal knowledge sharing

Was wir dir bieten

The opportunity to work in an innovative, fast-growing international technology company
Room for ownership and the ability to actively contribute to our operational excellence
Flat hierarchies, short decision-making processes, and a dynamic work environment
Flexible working hours and hybrid-working options
A motivated, creative team and a company culture built on openness and Progress

Deine Aufgaben

Provide inhouse, remote, and on-site technical support for HOLOGATE VR systems, covering hardware, software, and network-related issues
Install, configure, and commission HGXR systems at customer sites, ensuring stable, secure, and fully operational deployments
Travel regularly within the DACH region to perform installations and on-site customer training
Diagnose and resolve system, hardware, software, and configuration issues, taking full ownership of support cases until resolution
Manage, prioritize, and track multiple support cases and installation tasks in line with agreed service-level agreements (SLAs)

Schlüsselqualifikationen

Fluent in German and English (both required)
Hands-on experience in 1st and 2nd level IT support
Solid knowledge of common operating systems (Windows, macOS) and basic understanding of networking technologies
Strong communication skills and a friendly, service-oriented attitude when interacting with clients and colleagues
Problem-solving mindset with the ability to remain calm and effective under pressure
Team player with an independent, structured, and reliable working style
Customer-focused, with the goal of delivering high satisfaction and smooth technical operations
Willingness to continuously learn, adapt, and develop skills in emerging technologies

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Über uns

HOLOGATE is the market-leading immersive media company specializing in innovative extended reality (XR) solutions for entertainment and enterprise. With the largest VR network worldwide, our unforgettable virtual experiences and solutions are transforming the way the world entertains, trains, and simulates. We are pioneers at the forefront of innovation, uniquely tailored for the age of spatial computing, with an established track record of industry recognition.

About the job

We offer

The opportunity to work in an innovative, fast-growing international technology company
Room for ownership and the ability to actively contribute to our operational excellence
Flat hierarchies, short decision-making processes, and a dynamic work environment
Flexible working hours and hybrid-working options
A motivated, creative team and a company culture built on openness and progress

Responsibilities

Provide inhouse, remote, and on-site technical support for HOLOGATE VR systems, covering hardware, software, and network-related issues
Install, configure, and commission HGXR systems at customer sites, ensuring stable, secure, and fully operational deployments
Travel regularly within the DACH region to perform installations and on-site customer training
Diagnose and resolve system, hardware, software, and configuration issues, taking full ownership of support cases until resolution
Manage, prioritize, and track multiple support cases and installation tasks in line with agreed service-level agreements (SLAs)

Key Qualifications

Fluent in German and English (both required)
Hands-on experience in 1st and 2nd level IT support
Solid knowledge of common operating systems (Windows, macOS) and basic understanding of networking technologies
Strong communication skills and a friendly, service-oriented attitude when interacting with clients and colleagues
Problem-solving mindset with the ability to remain calm and effective under pressure
Team player with an independent, structured, and reliable working style
Customer-focused, with the goal of delivering high satisfaction and smooth technical operations
Willingness to continuously learn, adapt, and develop skills in emerging technologies

Apply for this job

About us

Apply for this job

Your application!

Thanks for your interest in Hologate GmbH. Just fill out the short form below. If you have any trouble uploading your data, please contact us by email at career@hologate.com.