VR IT Support (m/f/d)
München
Full or part-time
Permanent employee
About the job
HOLOGATE is looking for a highly motivated VR IT Support (m/f/d) to join our Enterprise Support team. In this role, you will be responsible for delivering reliable day-to-day support to our clients, ensuring smooth operations and the best possible experience with our products and services. You will work in flexible shifts to provide timely assistance, troubleshoot issues, and help maintain a high standard of customer satisfaction across all HGXR deployments.est new technologies and system updates, contributing to technical documentation and internal knowledge sharing
We offer
- The opportunity to work in an innovative, fast-growing international technology company
- Room for ownership and the ability to actively contribute to our organizational development
- Flat hierarchies, short decision-making processes, and a dynamic work environment
- Flexible working hours with core working hours and a healthy work-life balance
- A motivated, creative team and a company culture built on openness and progress
Responsibilities
- Provide inhouse, remote, and on-site technical support for HOLOGATE VR systems, covering hardware, software, and network-related issues
- Install, configure, and commission HGXR systems at customer sites, ensuring stable, secure, and fully operational deployments
- Travel regularly within the DACH region to perform installations and on-site customer training
- Diagnose and resolve system, hardware, software, and configuration issues, taking full ownership of support cases until resolution
- Manage, prioritize, and track multiple support cases and installation tasks in line with agreed service-level agreements (SLAs)
Key Qualifications
- Fluent in German and English (both required)
- Hands-on experience in 1st and 2nd level IT support
- Solid knowledge of common operating systems (Windows, macOS) and basic understanding of networking technologies
- Strong communication skills and a friendly, service-oriented attitude when interacting with clients and colleagues
- Problem-solving mindset with the ability to remain calm and effective under pressure
- Team player with an independent, structured, and reliable working style
- Customer-focused, with the goal of delivering high satisfaction and smooth technical operations
- Willingness to continuously learn, adapt, and develop skills in emerging technologies
About us
German Engineered. Globally Connected. Creating What's Next.
Founded in 2013 and headquartered in Munich, HOLOGATE is a German innovation and technology company and a global leader in immersive AI and XR solutions. Today, our growing international team brings together diverse perspectives, disciplines, and ideas to create technology experienced by more than 29 million people, with over 450 systems deployed across more than 50 countries. Our German-designed, developed and engineered platforms combine Spatial Computing, Artificial Intelligence (AI) and Extended Reality (XR) - including Virtual Reality (VR), Augmented Reality (AR) and Mixed Reality (MR) - with advanced simulation, ditial twins, intelligent software and specializd hardware. Together, we bridge the phyical and digital worlds to create scalable solutions for enterprise, defense, public, safety and entertainment.
At HOLOGATE, innovation is a shared effort. Our engineers, developers, designers, artists, and specialists work closely together to turn ambitious ideas into meaningful real-world experiences. The solutions we create help people with intelligent systems train, learn, collaborate, and master complex challenges in realistic environments.
By combining creativity, technological excellence and a pioneering spirit, we are helping shape global standards for training and mastery - elevating human performance, accelerating readiness and contributing to safer outcomes.
Together, we empower people and organizations to prepare for what comes next and stay ahead of reality.